Account & data deletion

Delete your Papercut account

Use the deletion form below to initiate removal of your Papercut account and associated personal data. It is available on the web without installing an app. Sign-in is optional for submitting the request and helps verify ownership. If you cannot sign in, enter the email associated with your Papercut account. A reason is optional. No purchase, phone call, or separate email is required to submit.

What happens next

We save the request securely and show a reference and private access code. Keep both to check its status and the studio’s response. We aim to acknowledge requests within 5 business days and complete verified deletion within 30 calendar days, subject to lawful exceptions or a notified extension. The request is reviewed manually; submission does not immediately delete records.

If submitted while signed in, the request is associated with that account. For an unverified request we may ask for proportionate proof of account ownership using the private response. Merely knowing another person’s email is not sufficient authorization. Do not submit government IDs or payment credentials in the form.

Data removed and lawful exceptions

Deletion covers the Papercut customer profile, saved bag, artwork, and other account-linked personal data no longer required. Certain transaction, tax, fraud-prevention, dispute, or legally required records may be retained for the relevant legal purpose. We identify retained categories, the reason, and the applicable retention period in the completion response. Temporary deactivation is not treated as completed deletion.

Open orders and refunds may require limited records to finish fulfilment or resolve a claim. We explain this rather than silently denying deletion. Removing Papercut data does not delete a separate Apple, Google, or Maya account. Customer accounts use Papercut email/password sign-in followed by an 8-digit PIN. Account deletion includes credential and recovery hashes, sessions, and pending login challenges, except records retained for a disclosed lawful purpose. Any future linked-provider authorizations must also be revoked.

Before you submit

Save order references or documents you need. Deletion does not automatically refund a purchase or cancel an external subscription. This website currently has no recurring subscriptions. For a data copy, correction, or a specific file removal instead, choose Privacy in Contact & support.