Delivery policy

Where we deliver

Physical products are delivered within the Philippines, subject to courier coverage. Enter the complete recipient name, contact number, street and barangay, city or municipality, province, and four-digit postal code. This checkout does not offer international delivery or cash on delivery. Professional service projects are delivered through the method agreed in their quotation and do not incur the product delivery fee.

Charges shown before you order

The delivery fee and total appear in the checkout summary before you place an order and are saved with the order. While demo mode is active, an unconfigured rate is labelled as a PHP 99 sample fee; it is not a live courier quotation. The studio must configure its actual delivery rate before live checkout is enabled.

If courier coverage is unavailable, we will discuss a serviceable address or cancellation. We will not charge a higher shipping amount without your agreement. Contact us before payment for bulk orders, remote addresses, or a date-sensitive event.

Production and transit are separate

Personalized goods are made after verified payment and approval of the required design details. The production estimate depends on quantity, materials, and the artwork. The delivery/production note shown at checkout and the schedule agreed for your order provide its estimate. A saved order alone is not a dispatch confirmation.

Courier transit begins after dispatch. The studio provides courier and tracking details through your support request or order update when available. Transit estimates depend on destination, weekends, holidays, weather, and courier conditions; an event date is not guaranteed unless specifically agreed. We notify you of a material delay and discuss available options.

Address changes and delivery attempts

Request corrections as soon as possible, before dispatch. Once dispatched, a change depends on the courier. Keep your phone available and arrange an authorized recipient if you cannot receive the parcel. If a failed attempt was caused by an incorrect address or refusal, any reasonable redelivery charge must be explained and agreed before a new dispatch.

Missing, damaged, or wrong parcels

Contact & support can help with tracking, a parcel marked delivered that you did not receive, loss, or a damaged or incorrect item. Include the order reference and a short description. Keep the packaging if available; photos can help but an unboxing video is not a mandatory condition for a valid claim. Reporting promptly helps us investigate and does not remove statutory rights. We coordinate the courier investigation and the appropriate remedy under our returns policy.